Location – we are located on the East side of Cheltenham approximately 1 mile from the town centre, which is approximately a 20 minute walk.
Car parking – we have one car parking space per bedroom in a private car park behind our house. If you require additional parking please inform us prior to making your booking.
Breakfast – is served between 7.30am and 8.30am weekdays and between 8.00am and 9.30am at weekends and on bank holidays.
Dietary requirements - please do advise us in advance of your stay if you have any dietary requirements (e.g. gluten free, dairy free, vegetarian, etc) for breakfast.
Arrival time – check in is between 3.00pm and 8.00pm and we do need to know your planned arrival time within these hours to ensure that we are at home to greet you. If you require a check in time outside of these hours please email or call us to discuss this prior to making your booking.
Departure time – last check out is 10.30am.
Cancellation policy- If your booking is changed or cancelled less than 2 days before you are due to arrive we will endeavour to resell your room, however if your room is not resold your stay must be paid for in full. We reserve the right to use card details supplied to process any payment.
Accessibility – we are a Grade II listed building and are unable to make alterations that allow wheelchair access. We have 3 bedrooms on the first floor and 4 bedrooms on the lower ground floor. Please familiarise yourself with our access statement here
Early starts and late nights – if you do need to leave our home early or return late at night during your stay, please keep all noise to a minimum to avoid any disruption to other guests.
If you have any questions, please call us on 01242 233881 prior to making your booking and we hope to welcome you to The Battledown soon